Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Ready to increase your Prophet knowledge? Enroll in Baxter University today to access over 20 self-paced courses. Courses include quick tips, Prophet Practice Area overviews, and introductions to new features.
Get help using the SSC Help Agent, report issues, or provide feedback.
Required fields are marked with an asterisk*
{"xsrfToken":"d144f9f4fb4bc653355841221e4852064dbad0ff_lout","branding":{"id":"42","key":"supp","name":"BaxterProphet Service Desk","portalBaseUrl":"/servicedesk/customer/portal/42"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/87f967cd-a748-465b-84fb-8319a5402837/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZWZiMzllOC0zOGQ2LTRjZTctOWU4Yy05Mjc0Mzk3MTYxZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg3Zjk2N2NkLWE3NDgtNDY1Yi04NGZiLTgzMTlhNTQwMjgzNyI6WyJyZWFkIl19LCJleHAiOjE3ODEyMTc4MzEsIm5iZiI6MTc4MTIxNzIzMX0.z4H6jCezc3-KKHvo-VkVM2E06YPjIJgYZQ2qoPMSDko&client=6efb39e8-38d6-4ce7-9e8c-9274397161fb&mode=fit","logoId":"87f967cd-a748-465b-84fb-8319a5402837","isLogoAvailable":true,"helpCenterTitle":"Baxter Planning Service Desk","sharedPortalName":"Service Desk Home","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"uk-UA":{"localeDisplayName":"Ukrainian (Ukraine)"},"en-US":{"helpCenterTitle":"Baxter Planning Service Desk","sharedPortalName":"Service Desk Home","localeDisplayName":"English (United States)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"zh-TW":{"localeDisplayName":"Chinese (Taiwan)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"tr-TR":{"localeDisplayName":"Turkish (Türkiye)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1a284f","helpCenterTitleColor":"#f0f1f9","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0b7ba980-fc9d-41dc-ba52-b5305217c14b/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZWZiMzllOC0zOGQ2LTRjZTctOWU4Yy05Mjc0Mzk3MTYxZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBiN2JhOTgwLWZjOWQtNDFkYy1iYTUyLWI1MzA1MjE3YzE0YiI6WyJyZWFkIl19LCJleHAiOjE3ODEyMTc4MzEsIm5iZiI6MTc4MTIxNzIzMX0.OmIaLz1TT3hlMPOFhAdyV9eA_FOYdEKrZQk61leiJB0&client=6efb39e8-38d6-4ce7-9e8c-9274397161fb&height=300&mode=fit","bannerMediaApiFileId":"0b7ba980-fc9d-41dc-ba52-b5305217c14b","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"42","key":"supp","projectId":10599,"serviceDeskId":42,"name":"BaxterProphet Service Desk","description":"<h3><a name=\"%E2%9C%A8LaunchourSSCHelpAgenthttps%3A%2F%2Fsscagents.baxterplanning.com%2Ftogetanswersandguidancebeforesubmittingarequest.%E2%9C%A8\" target=\"_blank\"></a>✨<a href=\"https://ssc-agents.baxterplanning.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>Launch our SSC Help Agent</b></a> to get answers and guidance before submitting a request.✨</h3>","portalBaseUrl":"/servicedesk/customer/portal/42","reqTypes":[{"id":"2617","name":"Feature Enablement & Setup","descriptionHtml":"<p>Please let us know which feature you would like to enable or configure.</p>\n<p>Common Requests:<br> -Budget Planning<br> -Shutdown Planning<br> -DC to DC Redeployment<br> -Excess Allocation</p>\n<p>Provide any business context, objectives, or special requirements related to this request. This helps our team review your request and identify any additional requirements.</p>\n<p>After you submit your request, our team will review the information provided and respond with any additional questions or requirements needed to complete the request.</p>","callToAction":"Feature Enablement & Setup","introHtml":"<p>Request to enable, configure, or update an existing Prophet feature. May require review and, in some cases, a Change Request.</p>","icon":10803,"iconUrl":"https://baxterplanning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10803","groups":[97],"key":""},{"id":"376","name":"General Question or Help","descriptionHtml":"","callToAction":"General Question or Help","introHtml":"<p>Ask a question or get help if you’re unsure which request type to select.</p>","icon":10961,"iconUrl":"https://baxterplanning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10961","groups":[97],"key":""},{"id":"2618","name":"Planning Data & Configuration Requests","descriptionHtml":"","callToAction":"Planning Data & Configuration Requests","introHtml":"<p>Request updates to planning data and configuration, including bulk uploads, master data changes, and parameter adjustments.</p>","icon":10844,"iconUrl":"https://baxterplanning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10844","groups":[97],"key":""},{"id":"2616","name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","introHtml":"<p>Report errors, system issues, or unexpected behavior in Prophet.</p>","icon":10810,"iconUrl":"https://baxterplanning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10810","groups":[97],"key":""},{"id":"375","name":"Site Setup & Maintenance","descriptionHtml":"","callToAction":"Site Setup & Maintenance","introHtml":"<p>Request changes or additions to site attributes or configuration. Additional details are required to ensure accurate setup.</p>","icon":10940,"iconUrl":"https://baxterplanning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10940","groups":[97],"key":""},{"id":"2619","name":"SSC Help Agent","descriptionHtml":"","callToAction":"SSC Help Agent","introHtml":"<p>Get help using the SSC Help Agent, report issues, or provide feedback.</p>","icon":12044,"iconUrl":"https://baxterplanning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12044","groups":[97],"key":""},{"id":"374","name":"User Management","descriptionHtml":"","callToAction":"User Management","introHtml":"<p>Add or modify users, permissions, and access.</p>","icon":10936,"iconUrl":"https://baxterplanning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10936","groups":[97],"key":""},{"id":"1581","name":"Budget Constrained Planning","descriptionHtml":"","callToAction":"Budget Constrained Planning","introHtml":"<p>Budget Constrained Planning</p>","icon":10956,"iconUrl":"https://baxterplanning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10956","groups":[],"key":""},{"id":"377","name":"Change Request","descriptionHtml":"<p>This form allows the customer to clearly document objectives and requirements for a change to the Prophet environment. The Baxter SOW Review Board will evaluate the request and, if approved, propose a solution to meet customer needs by utilizing existing Prophet configuration, determining a work-around, or performing development work</p>","callToAction":"Change Request","introHtml":"<p>Document objectives and requirements for a change to the Prophet environment.</p>","icon":10959,"iconUrl":"https://baxterplanning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10959","groups":[],"key":""},{"id":"411","name":"Request to implement DC to DC Redeployment","descriptionHtml":"<p>Implementation of DC to DC Redeployment requires a Statement of Work. Please complete the following form and a Change Request will be submitted on your behalf. Our SOW Review Board will review and prioritize your request.</p>","callToAction":"Request to implement DC to DC Redeployment","introHtml":"<p>Start the Statement of Work process to request this feature.</p>","icon":10803,"iconUrl":"https://baxterplanning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10803","groups":[],"key":""}],"reqGroups":[{"id":97,"name":"General"}],"orderMapping":{"97":[375,374,2618,2619,2616,2617,376]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":42,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPP","userLanguageHeader":"Baxter University","userLanguageMessageWiki":"<p>Ready to increase your Prophet knowledge? Enroll in Baxter University today to access over 20 self-paced courses. Courses include quick tips, Prophet Practice Area overviews, and introductions to new features.</p>\n<p><a href=\"https://learn.baxteruniversity.com/?access_code=prophet93\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Enroll for free today!</a></p>","defaultLanguageHeader":"Baxter University","defaultLanguageMessage":"Ready to increase your Prophet knowledge? Enroll in Baxter University today to access over 20 self-paced courses. Courses include quick tips, Prophet Practice Area overviews, and introductions to new features. \n\n[Enroll for free today!|https://learn.baxteruniversity.com/?access_code=prophet93]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZWZiMzllOC0zOGQ2LTRjZTctOWU4Yy05Mjc0Mzk3MTYxZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTEwMzY2MjU5ODQiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4MTIxODQzMSwibmJmIjoxNzgxMjE3MjMxLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.hrMgyK_VXg6D3JCuAAGWLlZDqzGgfNirJbnyll8ykeM","targetCollection":"upload-user-collection--1036625984","endpointUrl":"https://api.media.atlassian.com","clientId":"6efb39e8-38d6-4ce7-9e8c-9274397161fb","tokenDurationInMins":20}},"reqCreate":{"id":2619,"projectId":10599,"issueType":{"id":"10500","name":"Customer Support"},"form":{"name":"SSC Help Agent","descriptionHtml":"","callToAction":"SSC Help Agent","intro":"<p>Get help using the SSC Help Agent, report issues, or provide feedback.</p>","instructions":"","icon":12044,"iconUrl":"https://baxterplanning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12044","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["14533"],"values":[{"value":"11686","label":"Administration","selected":false,"children":[]},{"value":"11711","label":"Alerts","selected":false,"children":[]},{"value":"11720","label":"Analytics","selected":false,"children":[]},{"value":"11691","label":"Auto Approval","selected":false,"children":[]},{"value":"13233","label":"BCP","selected":false,"children":[]},{"value":"11716","label":"BI Tool Integration","selected":false,"children":[]},{"value":"11689","label":"BOM","selected":false,"children":[]},{"value":"11695","label":"BPS Goal","selected":false,"children":[]},{"value":"11692","label":"Budget","selected":false,"children":[]},{"value":"11698","label":"Bug","selected":false,"children":[]},{"value":"11694","label":"Business Review","selected":false,"children":[]},{"value":"11667","label":"Chaining","selected":false,"children":[]},{"value":"11723","label":"Change Request","selected":false,"children":[]},{"value":"11717","label":"Check Totals Review","selected":false,"children":[]},{"value":"11684","label":"Configuration","selected":false,"children":[]},{"value":"11680","label":"Contracts","selected":false,"children":[]},{"value":"11715","label":"Customer Termination","selected":false,"children":[]},{"value":"12902","label":"DC to DC Redeployment","selected":false,"children":[]},{"value":"11688","label":"Dashboard","selected":false,"children":[]},{"value":"11690","label":"Demand Mapping","selected":false,"children":[]},{"value":"11681","label":"Demand Source Locator","selected":false,"children":[]},{"value":"11660","label":"EOL","selected":false,"children":[]},{"value":"11683","label":"Excess Management","selected":false,"children":[]},{"value":"11673","label":"Feeds","selected":false,"children":[]},{"value":"11670","label":"Field Planning","selected":false,"children":[]},{"value":"11687","label":"Forecasting","selected":false,"children":[]},{"value":"11671","label":"Hit Rate Review","selected":false,"children":[]},{"value":"11678","label":"Internal","selected":false,"children":[]},{"value":"11722","label":"Internal Task","selected":false,"children":[]},{"value":"11709","label":"Logistics Network","selected":false,"children":[]},{"value":"11697","label":"Long Term Project","selected":false,"children":[]},{"value":"11719","label":"Mass Uploads","selected":false,"children":[]},{"value":"11699","label":"Master Data","selected":false,"children":[]},{"value":"11708","label":"Meetings - Customer","selected":false,"children":[]},{"value":"11677","label":"Meetings - Internal","selected":false,"children":[]},{"value":"11679","label":"Mentoring","selected":false,"children":[]},{"value":"11682","label":"Metrics","selected":false,"children":[]},{"value":"11669","label":"Misc","selected":false,"children":[]},{"value":"11659","label":"NPI","selected":false,"children":[]},{"value":"11663","label":"Network Modeling","selected":false,"children":[]},{"value":"11675","label":"Override Management","selected":false,"children":[]},{"value":"11685","label":"Planner Code Maintenance ","selected":false,"children":[]},{"value":"11701","label":"Planning as a Service Tasks","selected":false,"children":[]},{"value":"11703","label":"Prod: Batch Updates","selected":false,"children":[]},{"value":"11702","label":"Prod: Configuration","selected":false,"children":[]},{"value":"11704","label":"Prod: Feeds","selected":false,"children":[]},{"value":"11707","label":"Prod: Investigate","selected":false,"children":[]},{"value":"11713","label":"Prod: Load Late Feeds","selected":false,"children":[]},{"value":"11714","label":"Prod: Off-Schedule Calc","selected":false,"children":[]},{"value":"11705","label":"Prod: Process Scheduling","selected":false,"children":[]},{"value":"11706","label":"Prod: Script Development","selected":false,"children":[]},{"value":"11888","label":"Prophet.ai","selected":false,"children":[]},{"value":"11712","label":"Release Deployment","selected":false,"children":[]},{"value":"11666","label":"Replenishment ","selected":false,"children":[]},{"value":"11700","label":"Replenishment Halt","selected":false,"children":[]},{"value":"11672","label":"Reporting","selected":false,"children":[]},{"value":"14533","label":"SSC Agent","selected":false,"children":[]},{"value":"11664","label":"Simulations","selected":false,"children":[]},{"value":"11662","label":"Site Maintenance","selected":false,"children":[]},{"value":"11674","label":"Sourcing Rule Maintenance","selected":false,"children":[]},{"value":"11676","label":"Supplier Web Portal","selected":false,"children":[]},{"value":"11668","label":"Supply Order Review & Approvals","selected":false,"children":[]},{"value":"11710","label":"Supply Plan","selected":false,"children":[]},{"value":"11721","label":"Support as a Service Tasks","selected":false,"children":[]},{"value":"11665","label":"Target Stock Levels","selected":false,"children":[]},{"value":"11718","label":"Technician Planning","selected":false,"children":[]},{"value":"11696","label":"Training Material","selected":false,"children":[]},{"value":"11693","label":"Troubleshooting","selected":false,"children":[]},{"value":"11661","label":"User Maintenance","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/42/create/2619","requestValidateBaseUrl":"/servicedesk/customer/portal/42/validate/2619","calendarParams":{"firstDay":0,"date":"2026-06-11T17:33:51-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZWZiMzllOC0zOGQ2LTRjZTctOWU4Yy05Mjc0Mzk3MTYxZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTEwMzY2MjU5ODQiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4MTIxODQzMSwibmJmIjoxNzgxMjE3MjMxLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.hrMgyK_VXg6D3JCuAAGWLlZDqzGgfNirJbnyll8ykeM","targetCollection":"upload-user-collection--1036625984","endpointUrl":"https://api.media.atlassian.com","clientId":"6efb39e8-38d6-4ce7-9e8c-9274397161fb","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}